Privacy Policies

At Pacific Hotel, Siem Reap, we value your trust and are committed to protecting your personal data. This policy outlines our practices regarding the information we collect through our website and during your stay. We collect information that identifies you, including:

• Identity Data: Full name, gender, nationality, and passport/ID details.


• Contact Data: Email address, phone number, and physical address.


• Financial Data: Credit card details and billing information for booking guarantees.


• Stay Preferences: Arrival/departure dates, room preferences, and special requests (e.g., dietary or accessibility needs).


• Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website. 

We process your information to fulfill our service contract with you and for legitimate business interests, including: 

• Processing and confirming your room reservations.


• Complying with local legal requirements, such as the Guest Register mandate.


• Improving our website and service quality through statistical analysis.


• With your consent, sending you promotional offers or newsletters. 

Information Exchange & Protection

• Third-Party Disclosure: We do not sell your personal data. We only share information with trusted service providers (e.g., payment processors or booking engines) necessary to complete your stay.


• Legal Obligations: We may disclose data if required by Cambodian law or to protect the safety of our guests and staff.


• Security Measures: We use encryption (SSL) and secure servers to protect your data from unauthorized access or loss. 

Under international and local standards, you have the right to: 

• Access: Request a copy of the personal data we hold about you.


• Correction: Ask us to update inaccurate or incomplete information.


• Deletion: Request that we erase your data, subject to legal retention requirements.


• Withdraw Consent: Opt-out of marketing communications at any time. 

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, though this may affect site functionality. 

For any questions regarding this policy or to exercise your privacy rights, please contact us:

• Email: reservations@pacifichotel.com.kh


• Address:National Road 6, Kaksekam Village, Sror Nge Commune, Siem Reap, Kingdom of Cambodia